The Notifications module needs to be enabled within Edit Application Settings and relevant service and log-in details populated in order to use the below features.
The notifications functionality within ProScript Connect allows users to notify a patient (via SMS or email) that their prescription is ready for collection, for example, or that they are due for a flu jab. These notifications can be sent to patients manually or when prompted at the end of dispensing.
Enabling SMS and/or Email for a Patient
Activating SMS and/or email takes place at a patient level, and requires ensuring that the patient has a valid mobile number saved, and SMS enabled and/or email address saved with email enabled, within their Patient Details Form. This criteria must be met before you can send a text message or email to a patient.
Sending a notification to a Patient after Dispensing
| Enabling SMS for a Patient | Enabling Email for a Patient |
| Configuring Email Application Settings |
Once SMS and/or email have been enabled for a patient, the Send notification window will display at the end of dispensing
From here, you can:
- Choose the required message to send from the Type drop-down menu and select the [F10 – Send Notification] button.
- Free-type any additional text in the message preview box, or draft your own message if you have selected the Custom Type and select the [F10 – Send Notification] button.
- Schedule the text message to send at a later date and time by selecting the Schedule Notification tick box within the SMS Notifications section, entering the date and time and selecting the [F10 – Send Notification] button.
There is a 160 character limit on text messages.
Manually Sending a Notification to a Patient
You can also send a notification manually at any point to an SMS or email enabled patient by:
- Selecting the Send Notification link in any blue patient information bar or box, such as within the SDM Manager, the PMR, Reprints, and Redeem Owings.
- Selecting the [F12 – Send Notification] button within the RMS
- Selecting the [F12 – Send Notification] button within the Prescription Tracking Manager
- Selecting the [F6 – Send Notification] button within the Patient Details Form
This will invoke the Send Notification window as seen above.
Viewing Sent Messages
Once an Notification has been sent, it is possible to view read-only details (message, date and time sent) of the message within the Recent SMS Messages widget in the Patient Summary.
- To begin, search for, locate and select the patient from the ProScript Connect Search Screen.
- The patient’s PMR opens in a new tab. Navigate to the Patient Summary tab, and scroll down to find the Recent Notification Messages widget.
- All messages are grouped by sent date (Today, This Week, Last Week and Older), and hovering the cursor over each message will open a tooltip to view the full message that was sent.
Notification Manager
The Notification Manager allows you to view a list of messages sent to patients from your pharmacy. You can filter the list by date period, by patient name or by status.
You can also view a highlighted patient’s PMR, resend a notification, or send a new notification to a patient.
You can access the Notification Manager from the ProScript Connect Main Screen by clicking the [ProScript Connect] menu button and selecting the Notification Manager menu item.
Notifications Template Message Manager
The Notifications Template Message Manager is an addition to the Notifications module, allowing users to add, edit and enable/disable notification templates. Any changes are reflected immediately in the Send Notification window.
You can access the Notifications Template Message Manager from the ProScript Connect Main Screen by clicking the [ProScript Connect] menu button and selecting the Notifications Template Message Manager menu item.
