This functionality is only available to customers using the Electronic Prescription Service in England and Wales.
Dispense locally
Everything I dispense is being added to ScriptCheck. I want to label and assemble the script straight away. How can I stop an item being added to the ScriptCheck workflow?
Whilst processing the script, prior to selecting F8 – Last Item, highlight the item and click Dispense Locally. Repeat for all required items. All necessary labels will be printed, but remember the script still needs to be clinically and accuracy checked.
I have a patient whose scripts I don’t want to add to ScriptCheck – can I set the patient to always dispense locally?
Yes, from the PMR, click F1 – Patient Details, select the Services tab. In the Additional Services section, tick ScriptCheck Opt Out and then add an opt out reason. Click F10 – Save.
Owings
While processing a script through the PMR, I know I need to create an owing. What is the best way to do this?
Whilst processing the script, prior to selecting F8 – Last Item, highlight the item and click Dispense Locally. Then create the owing as normal using F2 – Create Owing.
I have added a script to ScriptCheck Manager, but now I realise that I need to create an owing – can I edit the script and create the owing from the ScriptCheck queue?
No. Owings cannot be created for items in the ScriptCheck queue. To continue, highlight the required script and click Dispense Now. On the following screen, indicate which item is to be dispensed now for an owing. This removes the item from the ScriptCheck queue. Complete dispensing the item locally, go to Reprints, find the item, and create the owing using F2 – Create Owing.
I have used manual complete and have the labels to assemble the script, but now I realise I need to create an owing. I cannot edit the script or use Reprints to create the owing – what should I do?
You will need to reprocess the script. From the ETP module, find the script and use Re-Process Script. Whilst re-processing the script, from the PMR and prior to selecting F8 – Last Item, highlight the owed item and click Dispense Locally. Then create the owing as normal using F2 – Create Owing.
Editing scripts
I have added a script to ScriptCheck Manager but now realise I need to edit the script. What should I do?
You can edit the script from ScriptCheck Manager using F10 – Edit Script, so long as the edit is allowed for ScriptCheck items. For example, owings are not allowed. Once edited, the script will be tagged as Script Edited. If the script was already clinically checked, editing will remove the clinical check for all queued scripts for that patient and will need to be repeated by the pharmacist.
Manual complete
In ScriptCheck Manager, what is the difference between Dispense Now and Manual Complete?
Dispense Now will remove the item from the ScriptCheck queue for local dispensing and can be used if, for example, you need to create an owing, or the patient is waiting for their script. This option can be used on both clinically checked and not clinically checked statuses. Ensure the script is checked by the pharmacist before handing it to the patient. However, the clinical check is removed, and therefore cannot be retained.
Manual complete is only available to use once the pharmacist has completed the clinical check and will immediately print labels needed to assemble the script. Additionally, the clinical check is saved and can be retained.
Clinical Check
When I edit a clinically checked script from the ScriptCheck queue, why does it remove the clinical check?
Changes made to the script may affect the accuracy of the original clinical check, to support patient safety the check must be repeated.
When a script has a retained clinical check, what does this mean?
During the processing of a prescription, if the system identifies that the exact same medications have been previously dispensed for a patient and had been clinically checked within the last 6 months, the script is added to the ScriptCheck queue already clinically checked (or check retained). The clinical check details (date and pharmacist) are displayed beside the script.
What are the criteria for a successful clinical check retention?
Firstly, there must be an active clinical check – completed within the past 6 months for the prescription(s).
The following criteria must match exactly:
- Prescribed item
- Quantity
- Dose
- In some cases, the dispensed item
The clinical check will be reset in the following scenarios (but not limited to):
- The criteria above are not met
- A schedule 2 CD is dispensed
- The script has an SSP endorsement
- A drug on the script is marked as ND
- The patient details are updated. For example, an allergy is added
- A previous script is edited
- A different manufacturer is selected for drugs that require brand continuity
KB5001835