The Repeat Management Service (also known as the RMS) acts as a central repository for all repeat requests created from the Patient Medication Record, waiting to be processed.
Processing repeat requests means that you can assign specific statuses to repeat requests depending on their actual status in the dispensing process. These processes have to be done chronologically and follow the life-cycle of a repeat request.
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Stage 1 : Creating the Repeat Request
Creating the Repeat Request involves three stages: gathering the patient’s consent and printing the consent form, toggling the relevant items as repeatable and printing the repeat request, and selecting the repeat request’s due date.
Stage 2: Adding a New Reminder
Adding a New Reminder involves creating an alert on the Reminder Manager. This will generated a pop-up window that will display on ProScript Connect to remind you that the repeat request is due.
Stage 3: Marking a Repeat Request at the Surgery
Marking a Repeat Request as At Surgery means that you have sent the repeat request printed form to the surgery and are expecting the surgery to come back to you shortly.
Stage 4: Marking a Repeat Request as Booked In
Marking a Repeat Request as Booked In means that the surgery has approved the repeat request you have sent them and comes back to you with a signed repeat request form and a valid prescription against it.
Stage 5: Dispensing a Repeat Request
Once you have a signed repeat request form and a valid prescription against it, you can legally dispense (prepare) your prescription, and do so ahead of the patient coming into the pharmacy to collect it or arrange to have the prescription delivered to the patient.
Stage 6: Marking a Repeat Request as Collected/Delivered
Once you have dispensed the prescription, the last stage of the process is to either advise the patient their items is ready, so they can come collect it in the pharmacy; or arrange to have the items delivered to the patient.
Stage 7: Managing Repeat Requests
Once you have dispensed the prescription, the last stage of the process is to either advise the patient their items is ready, so they can come collect it in the pharmacy; or arrange to have the items delivered to the patient.
Stage 8: Reports on Repeat Requests
You can also generate reports on specific RMS pieces of data, to either support you in your daily repeat request workflow, or draft a list of repeat requests awaiting collection or delivery.