Completing a New Service

New PGD services can be started from the PMR, or directly from within the Service Hub Manager.

 

Verify with the patient that you have their correct GP and GP Surgery details in their PMR before dispensing medication to them under a PGD.

Beginning a New Service

Beginning a New Service from the PMR 

  1. To begin, search for, locate and select the patient from the ProScript Connect Search Screen.
  1. To begin, search for, locate and select the patient from the ProScript Connect Search Screen.

  1. The patient’s PMR opens in a new tab. Select the [PGD] button. The Login to Service Hub window opens.
  2. Enter your Username and Password, and select the [F10 – Login] button.

 

You must use your Clinical Services Hub login credentials when presented with the above Login to Service Hub window.

Beginning a New Service from the Service Hub Manager

  1. To begin, open the Service Hub Manager from the ProScript Connect Main Screen by clicking the [ProScript Connect] menu button and selecting the Service Hub Manager menu item.

  1. The Service Hub Manager opens in a new tab. From the Services tab, select the [F2 – New Service] button.
  2. The Search Patient window opens. Search for and highlight the required patient, and select the [F10 – Select] button.

  1. The Login to Service Hub window opens. Enter your Username and Password, and select the [F10 – Login] button.

 

You must use your Clinical Services Hub login credentials when presented with the above Login to Service Hub window.

Selecting & Completing a Service

  1. After you’ve successfully logged in to Service Hub, the Select Service window will display with a list of all the available services. Highlight the required service, and select the [F10 – OK] button.

 

Only PGDs which have been authorised by your linked organisation and which you have completed accreditation for will appear in the Select Service window. You may be required to complete Service Provision Requirements (SPRs) before you are fully authorised to carry out the PGD. SPRs are background and general training that may be required to allow you to provide the service. If you attempt to carry out a PGD for which you have not completed the associated SPR, you will receive a prompt stating you cannot proceed.

  1. The Patient Consent pop-up window displays. Request the patient reads this, or read this to them if preferred, and answer the questions displayed. Once read and questions answered, select the [F10 – OK] button.
    • Question 1: Confirming agreement with the terms to proceed with the consultation.
      • Select the Yes tick box to agree and continue to the Service Wizard
      • Select the No tick box to decline and return back to the Select Service window.
    • Question 2: Sharing the consultation outcome with the patient’s registered GP.
      • Selecting the Yes tick box will result in ProScript Connect automatically sending a PGD Consultation summary electronically to the patients registered GP
      • Selecting the No tick box requires no further action.
    • Question 3: Agreeing to be contacted for information or feedback
      • Selecting the Yes tick box means the patient agrees to be contacted via telephone or electronic communication
      • Selecting the No tick box means the patient does not wish to be contacted

 

If the patient’s registered GP is incorrect the user can select the [Patient Details] button on the Patient Consent form which will take them to the Edit Patient window. They can then select the [Add] button in the Prescribers section to add or change the prescriber. The prescribing organisation can also be updated by selecting the blue Select Prescribing Organisation option or the name of the prescribing organisation in the Prescribing Organisation section. The [F10 – Save] button should be selected to save any changes made.

If the prescribing organisation of the linked GP is in the incorrect format, an Invalid code tag will appear next to the GP’s name on the consent form. An Invalid code tag will also appear next to Registration No in the Edit Prescribing Organisation window. A prompt will appear stating that the PGD electronic message cannot be sent and suggesting that you amend the GP details or send a paper copy.

  1. The Service wizard opens and displays the list of PGD service questions for you to complete. Work through the questions with the patient.

Links to additional resources can be accessed from the Service Wizard window, such as a GP feedback form, leaflets and links to information on the NHS Choices website. At any point, if the patient becomes ineligible for the service based on the answers to the questions, you will see an Ineligible tag appear at the top of the consultation and the remaining questions will be disabled. You’ll be required to save the PGD as ineligible by selecting the [F10 – Save] button.

  1. After completing the service consultation, use the tick boxes in the Medication section to select the medicine you will be dispensing.
  2. Once the Service wizard window has been completed, you can:
    • Use the [F10 – Save] button to save the service as Eligible, and dispense the medication at a later time from the Service Hub Manager.
    • Use the [Cancel] button to escape. This will save the service as Cancelled in the Service Hub Manager.
    • Use the [F8 – Dispense] button to dispense the selected medication now.

You can choose to save the PGD service for the patient as Eligible and dispense the medication at a later time from the Service Hub Manager. Refer to the Dispensing a Saved PGD article on Support Centre.

Dispensing Medicines under PGDs

  1. Once the Service wizard window has been completed, and the patient is eligible for the service, select the [F8 – Dispense] button.
  2. The Dispense PGD prescription window opens. The Select Prescribed Item tab is completed with the item selected in the Service wizard window, and you’re required to continue the dispensing process from the Enter Quantity tab.
    • On the Enter Quantity tab, enter the Quantity Required in the text box and select the [F10 – OK] button.
    • On the Enter Dosage Information tab, enter the dosage code or manually type the dosage instruction into the text box and select the [F10 – OK] button.

Any warnings and Flash Alerts associated with the item(s) will display as a pop-up window. These are colour-coded classed by severity, and will contain additional details for the items you are dispensing. Once you have read these, you can close the windows by pressing [F10 – Confirm].

  1. The Enter Batch Number and Expiry Date Prescription Details window opens. Enter the Expiry Date and Batch Number for the supplied packs, and select the [F10 – Save] button.

During the PGD, if it becomes apparent that the patient is ineligible for the medication, for reasons such as allergies or drug interactions, you can mark the item as not dispensed by selecting the ND alongside the item in the first quadrant. This will prompt you to provide a not dispensed reason, after which you can continue to save the ND item to the patient’s PMR.

  1. The patient’s PMR displays with the PGD (Private) script type selected. To save the prescription, select the [F8 – Last Item] button.

  1. The Select Prescriber for PGD Prescription window opens where you’ll be required to search for, and select the patient’s usual GP. After highlighting the GP, select the [F10 – Select] button.

  1. The Prescription Type preview displays. Confirm the details and select the [F10 – Save] button. ProScript Connect will generate the labels as configured, and the service Status will update to Dispensed in the Service Hub Manager.

Viewing the Transmission Log

If your patient confirmed they were happy for the PGD Consultation summary to be sent electronically to their registered GP, you can view the Communication Logs to confirm this has been sent.

The PGD consultation summary can take up to 48 hours to reach the GP’s inbox. Please note the GP practice staff will need to process and append the summary to the patient’s medical record.

  1. To view the transmission log, open the Service Hub Manager from the ProScript Connect Main Screen by clicking the [ProScript Connect] menu button and selecting the Service Hub Manager menu item.

  1. Locate and highlight the patient in the Service Hub Manager and select the [F4 – Transmission Logs] button.
  2. The Communication Logs window opens. Scroll through the list of messages to locate the Sent transmission displaying GP Kettering Request. This message indicates the consultation has been sent.

If the GP Kettering Request message is not in the Communication Logs, you will need to manually send a summary to the GP e.g. by post.