As you use the scanning app, you may come across either a warning or notification messages.
To help you understand these message and any actions you need to take, please search the table below
| Message | Area | Explanation | Action |
|---|---|---|---|
| Settings menu access requires the Admin role. | Application | Contact an Administrator Access user to change your settings. | Click Esc to dismiss message. |
| An unexpected error has occurred. The crash has been automatically reported. Would you like to try to restart the application? | Application | The application has encountered an error. | Click Yes to restart the application and the ScriptCheck process. |
| The software connection (API) is unavailable and the application is unable to retrieve new information from PSC. The system will retry. If the issue persists please restart this application and/or ProScript Connect in the first instance, if unsuccessful contact Support Desk | Application | The application can’t connect to ProScript Connect to obtain prescription data and will retry. | Click OK to retry the connection to the application. If the issue persists contact the helpdesk. |
| Printing error. An exception occurred while populating the properties for Print Queue object. Win 32 error. The printer name is invalid. | Printer | A Windows message will provide the reason the printer failed. | Contact the helpdesk. |
| There has been an error in retrieving user data. The application will now close. Please retry launching the application, if the issue persists contact Support. | Setup | There has been an error in retrieving user data. The application will now close. | Click OK, then restart the application. If the issue persists, contact the helpdesk. |
| No scanner found. Please contact Support Desk if the issue persists | Scanner | The scanner is not found by the application. | Click OK to restart the application. If required, dispensing can continue by switching to local dispensing. Dispense Now guide If the issue persists, contact the helpdesk. |
| Scanner not found. Please set up scanner and restart the application. Please contact Support Desk if the issue persists | Scanner | The application is unable to connect with the scanner. | Click OK.
Re-setup the scanner, then restart the application. If issue persists, contact the helpdesk. |
| Scanner read failed, please check scanner configuration. Please contact Support Desk if the issue persists | Scanner | The application is unable to connect with the scanner. | Click OK. Check the scanner configuration, then restart the application. If required, dispensing can continue by switching to local dispensing. Dispense Now guide If issue persists, contact the helpdesk. |
| Unable to connect with the scanner. Click OK to retry connecting or Cancel to exit. Please contact Support Desk if the issue persists | Scanner | The application is unable to connect with the scanner. | Click OK to retry the connection. If required, dispensing can continue by switching to local dispensing. Dispense Now guide If issue persists, contact the helpdesk. |
| Scanner will be unavailable until you restart the application. Please close and restart the application | Scanner | The scanner is not auto-reconnecting. | Click OK. Check the scanner’s auto-restart setting is ON. If required, dispensing can continue by switching to local dispensing. Dispense Now guide If issue persists, contact the helpdesk. |
| Unable to take control of scanner, please switch to ProScript Connect and click Barcode icon on top banner until yellow. Please contact Support Desk if the issue persists | Scanner | The application is attempting to connect to the scanner when scanner mode is set to manual in the Settings. | Click OK and review scanner settings. If required, dispensing can continue by switching to local dispensing. Dispense Now guide If issue persists, contact the helpdesk. |
| Please select a User to continue. | Scanner | You are trying to scan a barcode when not signed in. | Click OK. Select a user to continue. |
| The [file name] file appears corrupted. The application will now close. Please relaunch the application and retry. If the problem persists contact the Support citing this message | Scanner | An error on retrieving data from the application file. | Click OK and the application will close. Restart the application. If the issue persists, contact the helpdesk. |
| ERROR: File save failed. Please select Confirm to retry, or Cancel to close the application. If the issue persists please contact Support Desk citing this message | Application | Application error. | Click Confirm, to retry. If issue persists, contact the helpdesk. |
| File Save failed, Retry? | Application | Application error. | Contact the helpdesk. |
| Settings confirmed! ScriptCheck ready to launch | Application | ScriptCheck is ready to launch. | Launch ScriptCheck. |
| Please ensure at least 1 Admin user is present | Startup | No user admin accounts have been created as part of the setup. | Create at least one admin user. |
| The software connection (API) is not responding please confirm settings are correct and ProScript Connect is running. If the issue persists please contact Support Desk | Startup | The application connection with ProScript Connect is down. | Check both ProScript Connect and the application are both running. If the issue persists, contact the helpdesk. |
| An authorisation key has failed and may be incorrect. Please restart ProScript Connect and this application. If the problem persists please contact Support Desk citing this message. | Startup | The application connection with ProScript Connect is down. | Restart the application and ProScript Connect. If the issue persists, contact the helpdesk. |
| [setting name] blank please complete to continue | Startup | A minimum setting is missing in the configuration. | Contact the helpdesk. |
| Picklist is assigned to PMR : [PMR NAME] | Picklist | You have tried to open a picklist which has been started on a different PMR. | Go to the other PMR mentioned and continue the work. If you wish to work on this picklist on this PMR, click Reset on the picklist. Reset a picklist guide |
| Verification requires Accredited user role | Picklist | Verification requires a user with the ‘Accredited User’ role. | An Accredited user is required to be logged in to proceed. |
| Unknown picklist scanned | Picklist | An unknown barcode has been scanned with no corresponding picklist found. | Click Esc to remove message. Scan a picklist that you do want to scan. |
| Script pending | Picklist | The script already exists in the Picklist Builder, i.e. it has already been scanned. | Click Esc to remove message. The application takes you to the correct section of the Picklist Builder to continue. |
| Please confirm picklist should be reset, this will cause all progress for this picklist to be lost and reset to a fresh state | Picklist | This will reset/delete all current progress on this picklist. | Click Confirm and the picklist is reset. This causes all progress in the application to be deleted for the picklist. If the picklist was started and packs scanned, you will possibly need to remove the labels so they can be re-scanned and printed. |
| Picklist reset requires Supervisor access roles | Picklist | The picklist can only be reset by a Supervisor role. | Click Esc to remove message A user with as Supervisor role is required to login and reset the picklist. |
| The next label for [PRODUCT NAME] contains a split quantity of [SPLIT NUMBER]. Please ensure you dispense the correct quanity. | Picklist | A warning message, the product being dispensed contains a split quantity. | Click Print label, to confirm dispensing the correct quantity. Click Cancel if not required. |
| Please confirm you are holding and have just scanned [product name] (Approve/Reject). | Picklist | Barcode verification is required to confirm you have just scanned [Product name]. | If it is the correct item, click Confirm. If it is an incorrect item, click Cancel. |
| Navigate to Product Manager to remove mapping | Picklist | Navigate to Product Manager to remove mapping for this drug. | If it is the correct item, click Confirm. If it is an incorrect item, click Cancel. |
| Please contact the relevant member of staff and ask them to removed the incorrect barcode via Product Manager. | Picklist | You have indicated that there is a mapping error, but you don’t have sufficient access to correct. | Click OK. Requires a user with Administrator access to remove the incorrect barcode to the system. |
| Product Manager requires Accredited or Admin access roles. | Picklist | You have attempted to access a restricted section of the application that you don’t have access for. Either an Accredited or Admin user is required for access. | Click Esc to remove message. Either an Accredited or Admin user is required to be logged in for access. ScriptCheck scanning app settings guide |
| Print Reminder Labels? Print/Don’t Print | Picklist | Reminder labels are designed to help if a picklist is stopped mid-way through a process and then re-started at a later date. The label contains information on which picklist the basket(s) are in and to help speed up continuation of the process. | For reminder labels, click Print. |
| Application requires a restart to apply changes. | Application | An application settings has been changed, close ScriptCheck to allow the change to be applied. | Click OK, to close ScriptCheck for the new settings to take effect. |
| All scripts have been deleted. Closing picklist. | Picklist | A confirmation message, no scripts are pending. The picklist will be closed. | Click Esc to remove message. |
| You are about to report an error for: [product name] Do you have the pack(s) with label available to scan? | Picklist | A warning message, you have clicked on a product during verification to report an error. | Click Yes, if you wish to go ahead. Click No to cancel. |
| Please confirm you wish to report an issue for: [product name] | Picklist | A warning message, final check before you report a product error. | Click Confirm, if you wish to go ahead. Click No to cancel. |
| Other packs for [product name] exist. Please review and ensure correct mapping. If they also have an error please report | Picklist | A warning message that other barcodes were used to produce labels for this item. | You need to review packs and ensure the mapping is correct. |
| Error successfully reported | Picklist | A confirmation message that the error report has been sent. | Click OK. |
| Please scan medication label barcode | Picklist | Scan the medication label barcode. | Scan the medication label barcode. |
| The scanned medication label does not appear to be associated with this picklist. To report please locate the associated picklist or if an error utilise the reporting facility inside Product Manager. Do you wish to scan another label? | Picklist | The scanned medication label barcode isn’t associated with this picklist. | Find the original picklist or utilise the Product Manager to report the barcode error. |
| Label scanned is for [product name], this does NOT match the selected item, would you like to report an issue? | Picklist | The label scanned is for a different label barcode to the item on screen. Do you want to report an issue? | Click Yes, to go ahead with reporting an issue, or click No to cancel. |
| If medication label and pack don’t match, please use Report Error below. [drug name] | Picklist | The medication label and pack label don’t match. Do want to go ahead and report error? | Click Yes, to go ahead with reporting an issue or click Cancel. |
| Label scanned, please scan the pack barcode. You have scanned a medication label for: [drug name]. Please scan the NON-FMD barcode to continue reporting | Picklist | A warning message, you have scanned a label barcode instead of the pack barcode. | If there is no issue to report, click Cancel. Then rescan the correct barcode. |
| NON-FMD barcode scanned, please scan the FMD barcode. You have scanned a medication label for [drug name]. Please scan the FMD barcode to continue reporting | Picklist | A warning message, you have scanned the wrong barcode on the pack. | If there is no issue to report, click Cancel. Then rescan the correct barcode. |
| You have scanned a medication label for [drug name]. Please scan the NON-FMD barcode to continue reporting | Picklist | A warning message, you have scanned the wrong barcode on the pack. | If there is no issue to report, click Cancel. Then rescan the correct barcode. |
| Last scan was NOT a match for the label scanned, please try again, if you are receiving this message again, please review as the label was likely placed on the wrong pack during assembly. You have scanned [drug name]. Please scan the NON-FMD barcode to continue reporting |
Picklist | The last scan wasn’t a match for the label scanned. Check the label has been placed on the correct pack. | Check the label has been placed on the correct pack. If there is no issue to report, click Cancel. Then rescan the correct barcode. |
| Pack scanned does NOT match label. This label may have been placed on the wrong pack. Please review with an appropriately qualified member of staff or pharmacist | Picklist | The pack scanned wasn’t a match for the label scanned. Check the label has been placed on the correct pack. | Check the label has been placed on the correct pack. If there is no issue to report, click Cancel. Then rescan the correct barcode. |
| You scanned a Medication Label for :[product name]. Please scan the NON FMD barcode to continue reporting | Picklist | The pack scanned wasn’t a match for the label scanned. Check the label has been placed on the correct pack. | Check the label has been placed on the correct pack. If there is no issue to report, click Cancel. Then rescan the correct barcode. |
| Scanned label doesn’t relate to this picklist | Picklist | The label you scanned doesn’t relate to this picklist. | Click OK. Scan the correct barcode. |
| Please scan a pack label or select an item on screen | Picklist | You have scanned a barcode the application doesn’t recognise. For example, doesn’t match the form of the label or pack. The system is expecting the scan from the label applied to the pack during assembly. | Click OK. Scan the correct barcode. |
| Please confirm ALL items below have been manually accuracy checked by a qualified person to ensure the correct items have been dispensed. Failure to do so may result in a dispensing error | Picklist | You need to confirm ALL items below have been accurately checked by a qualified person to ensure the correct items have been dispensed. | If all is correct and has been accuracy checked, click Confirm. |
| Please confirm ALL items for Basket [basket number] [patient name] [patient dob] have been manually accuracy checked by a qualified person and any errors have already been reported. Failure to do so may result in a dispensing error | Picklist | You need to confirm ALL items below have been accurately checked by a qualified person to ensure the correct items have been dispensed. | If all is correct and has been accuracy checked, click Confirm. |
| No more packs are expected for this picklist. Please move onto basket check. | Picklist | No more packs are expected for this basket, move onto the basket check. | Click OK to confirm. |
| Error: Duplicate FMD barcode scanned | Picklist | You have scanned a duplicate FMD barcode. | Click OK. Scan the correct barcode. |
| One or more Clinical Checks are missing for this patient, please complete the clinical check in ProScript Connect to continue | Picklist | One or more clinical checks are missing for this patient. Complete the clinical checks in ProScript Connect. | Complete the clinical checks in ProScript Connect, then return to the picklist. |
| Unknown barcode scanned, navigate to Product Manager to add? | Picklist | You have scanned an unrecognised barcode. Do you want to go Product Manager to add the barcode? | Click Confirm to go to Product Manager. |
| All labels for scanned pack have been provided, this may be an over pick | Picklist | All labels for this pack have been scanned, you may be scanning a pack that has already been labelled or is not required as the quantity has been met. | Click Esc to remove message. |
| Previously removed barcode scanned. Do you wish to navigate to Barcode Manager to re-add? | Picklist | The barcode scanned has previously been removed. Do you want to go to Product Manager to re-add? | Click Confirm to go to Product Manager. |
| Scanned product not required for this picklist | Picklist | The scanned product is not required for this picklist. | Click Esc to remove message. |
| Please confirm you wish to switch to checking a different basket. By confirming the current basket, check progress will be lost. Select Cancel to continue with current basket | Picklist | You have scanned a new basket, whilst processing another basket. | You need to either confirm you wish to switch to the new basket or cancel and remain with the original basket you were processing. |
| Basket [basket number] has already been checked, please scan another basket | Picklist | You have scanned a basket barcode that has already been checked and processed. | Click Esc to remove message, then scan another basket |
| The Basket Barcode scanned in not associated with the current picklist. Please review | Picklist | You have scanned a basket barcode that doesn’t relate to the current picklist being processed. | Click OK, then scan the correct basket barcode. |
| Basket is awaiting confirmation. Please either scan the basket label or click the button at the top of the page to manually confirm | Picklist | The current basket is waiting for confirmation. | You need to either scan the basket label or click OK to manually confirm. |
| Closing the basket check will skip the check process and force direct to Verification. Please ensure a qualified person checks the basket before handout as all checks have not been completed! | Picklist | A warning message that you are skipping the basket check stage. If you continue, a verification of all items in this basket is required by a qualified person. | Click Confirm, the basket check will now be required to be verified by a qualified person. Click Cancel, to return to the basket check. |
| Internet appears down, retry connection? | Internet | Your connection to the local network is down. | Check your network connection and internet. |
| A new version of ScriptCheck is available, would you like to download and install? | Application | A new version of the ScriptCheck scanning application is available to download. | Click OK, to proceed with the update. |
| Warning: Patients or packs in this picklist are above the configured maximum. Do you still wish to create this picklist? | Picklist | The number of patients or packs in the picklist are above the default defined in your Scanning application settings. | If you still wish to create the picklist, click F10. If not, click F2. The default settings can be amended at any time by a user with Administrator access. ScriptCheck scanning app settings guide |
| ScriptCheck appears to be already running, do you want to close the other instance and start a new one? | Application | The system has detected that the ScriptCheck scanning application is already running. | To close any existing instances of the application (that may be hidden or stuck) that are currently running, click Confirm. |
| The PickList Status data is invalid. application will now close | Application | The application can’t load the completed datafile. | Click OK to close the ScriptCheck scanning application, then restart. If the issue persists, contact the helpdesk. |
| The claim type data is invalid. Application will now close | Application | The application can’t load the completed datafile. | Click OK to close the ScriptCheck scanning application, then restart. If the issue persists, contact the helpdesk. |
| The completed items file appears corrupted you may need to replace/revert. The application will now close | Application | The application can’t load the completed datafile. | Click OK to close the ScriptCheck scanning application, then restart. If the issue persists, contact the helpdesk. |
| Patients or packs in this picklist are above the configured maximum. Do you still wish to create this picklist? | Picklist | A reminder message, that you have exceeded the current default for patient/baskets to be handled at one time. | If you still wish to add the patient/basket, click Confirm. If not, click Cancel. The default settings can be amended at any time by a user with Administrator access. ScriptCheck scanning app settings guide |
| Please confirm this picklist has all required scripts added | Picklist | Confirm that you are ready to generate the picklist. | Click OK, to create the picklist. |
| No script found for barcode | Picklist | The script that has been scanned has not been marked to be processed via ScriptCheck. | Check the script in ProScript Connect. |
| Prescription has multiple repeats. Please select a prescription to continue. Select from the choice | Picklist | The script has multiple repeats, you need to select from the list of possible repeat numbers to match the script. | Select from the list displayed on screen. |
| Script cant be accepted at this time because: [server message] | Picklist | A warning message that the script can’t be accepted. | Contact the helpdesk, quoting the message on the screen. |
| Script already in progress, current status is [Script Status] | Picklist | A warning message that the current script is not eligible to be added to the picklist being created, as either it is already in the picklist or has previously been used in another picklist. | Click OK. |
| This patient is already on the current picklist, do you wish to add this script to the picklist? If not patient will be removed from picklist | Picklist | Patients can’t be split over picklists. | Click Yes, to add the script to the list alongside another script for this patient. Click No, and the patient is removed from the picklist. |
| Script cannot be processed as it has not been clinically checked. Please have a pharmacist carry out the clinical check in ProScript Connect and retry. | Picklist | The script has not been clinically checked in ProScript Connect. | Return to ProScript Connect, for a pharmacist to clinically check the script. Once done, the script can be added to a picklist. |
| Please confirm you wish to print all basket labels | Picklist | Confirmation message that you wish to print all the basket labels. | Click OK, to confirm you wish to print all the basket labels. |
| Please confirm you wish to print the basket label for | Picklist | Confirmation message that you wish to print a basket label for the selected patient. | Click OK, to confirm you wish to print the basket label. |
| Please confirm you wish to print a local stock pick sheet | Picklist | Confirmation message you want to print another copy of the picklist you are currently working on. | Click OK to confirm print. |
| Picklist Complete! | Picklist | The current picklist you have been working on is now complete. | |
| Verification Required! | Picklist | One or more baskets you are currently working on require verification by a pharmacist. | Barcode verification guide |
| Please scan a basket | Picklist | Scan one of the current basket barcodes to start the process. | Scan a basket barcode. |
| Basket check complete | Picklist | The basket check for this picklist is complete. | Click F10 to complete the basket check |
| Verification required. Basket check complete FURTHER ACTION REQUIRED Please have qualified staff check before giving out |
Picklist | A pharmacist or accuracy checker is required to check the labels and packs are all correct before dispensing to patient. | Click Confirm. The basket check requires verification by a qualified person. |
| Please scan between 1 and X baskets | Picklist | Scan a basket barcode to start the scanning process. | Scan a basket barcode. |
| Label scanned, please scan the FMD barcode on pack | Picklist | You have scanned the incorrect barcode on the pack. | Scan the FMD code on the pack. |
| Label scanned, please scan the NON-FMD barcode on pack | Picklist | You have scanned the incorrect barcode on the pack. | Scan the NON-FMD code on the pack. |
| Error: Check Failed. NON-FMD barcode scanned. Please scan the FMD barcode | Picklist | The accuracy check couldn’t be completed as the NON-FMD code was scanned instead of the FMD code. | Scan the FMD code to continue the accuracy checking. |
| Error: Check Failed. FMD barcode scanned. Please scan the NON-FMD barcode | Picklist | You have scanned the incorrect barcode on the pack. | Scan the NON-FMD code to continue the accuracy checking. |
| Label check failed!! Please rescan both barcodes | Picklist | The label and the pack code just scanned don’t match. | Check the label is on the correct pack. |
| Error: This Label has already been checked! Please scan a different pack label! | Picklist | This pack and its label has already been checked. | Scan another label to continue the process. |
| Different Label scanned! Please scan this new packs FMD barcode | Picklist | You have scanned a different label, the system was expecting a pack barcode. | Scan the FMD barcode on the pack. |
| Different Label scanned! Please scan this new packs NON-FMD barcode | Picklist | You have scanned a different label, the system was expecting a pack barcode. | Scan the FMD barcode on the pack. |
| Error: This pack is now part of a local line | Picklist | A reminder message, this item has already been dispensed locally. | Scan another label to continue the process. |
| Error: Unknown label scanned. | Picklist | The scanned label doesn’t relate to the current basket. | Scan another label to continue the process. |
| Please scan label barcode first | Picklist | You have scanned the incorrect barcode on the pack. | Scan the label barcode first. |
| Verification required. Basket check complete FURTHER ACTION REQUIRED 1 x local lines XXXX is missing Please have qualified staff check before giving out |
Picklist | There are items within this basket that have been dispensed locally. | Verification is required by the pharmacist, as the basket check indicates an item is missing (i.e. dispensed locally). Check if the local item has already been handed out to the patient or does the local item and the ScriptCheck items need marrying up to be placed in the same pharmacy bag? |
| Basket: [basket ID] has already been checked, please select another basket | Picklist | The basket scanned has already been checked. | Move onto the next basket to check. |
| Invalid Admin Login | Login | You have entered either an incorrect username or password. | Re-enter your correct login details. |
| Password must be 8 characters or longer! | Login | The password you entered isn’t acceptable as it does not meet the criteria. | Create a password that fulfils the criteria. |
| Password must be less than 100 characters! | Login | The password you entered isn’t acceptable as it does not meet the criteria. | Create a password that fulfils the criteria. |
| Passwords don’t match! | Login | You have entered two differing values in the password fields. | Click F10, then re-type the passwords to ensure they match. |
| Data unavailable please try again later | Application | The data is currently unavailable. Re-try later. | Click F10, then re-try later. If issue persists, contact helpdesk. |
| Barcode not recognised as a pack barcode. Please only scan 1D or FMD barcodes from original packs | Picklist | You have scanned a barcode that is not recognised as a pack code. Possibly the wrong item has been scanned or the scanner has picked up the wrong barcode. | Scan another barcode on the pack to continue. |
| Product Found : [Product Name] (remove/cancel) | Product Manager | An incorrect barcode mapping. | Requires a user with Administrator access to remove the barcode mapping. |
| Unknown barcode scanned. Please use search below to locate product to add barcode | Product Manager | The barcode is not recognised. | Requires a user with Administrator access to add the barcode to the system. Follow the steps on screen, to locate the product to be mapped to. |
| Barcode Matches current product Product Found : [Product name] (Remove / Cancel) | Product Manager | Confirmation message to remove a barcode, possibly with an incorrect mapping. | Requires a user with Administrator access to remove the barcode from the system. |
| Scan at (date and time) matches current product of: [product name] | Product Manager | Confirmation message you have scanned a pack that matches the current on screen item. | |
| Unknown barcode scanned, do you wish to: (Add / Cancel) | Product Manager | Notification message, is the new barcode required to be added to your system. | Requires a user with Administrator access to add the barcode to the system. Follow the steps on screen, to locate the product to be mapped to. |
| Verifying an incorrect barcode can lead to patients receiving incorrect medicines. Please verify that the scanned pack is an exact clinical match for [product name] | Product Manager | Verification is required to ensure the item is a clinical match and can be added to your system. | Click OK. Requires a user with Administrator access to verify the barcode is being added to your system. The user is confirming the match is accurate. |
| Accredited User Role required to add barcodes | Product Manager | You have entered the Barcode Manager section. You don’t have sufficient access to add barcodes. | Requires a user with Administrator access to add the barcode to the system, click F10 to confirm. |
| Please confirm you are deleting this barcode as it is an incorrect match for the product | Product Manager | Confirmation message you are deleting a barcode as it is an incorrect match. | Requires a user with Administrator access, click F10 to confirm. |
| Barcode removed and reported | Product Manager | The confirmed barcode has been removed and reported. | |
| Please select Barcode Report method | Product Manager | Select the method of reporting a barcode removal – by barcode or manual search. | Requires a user with Administrator access, click Barcode or Manual search as required. |
| Please confirm you are aware of an issue with [product name] | Product Manager | Confirm that you are aware of a mis-matched barcode for this item. | The report deletes the barcode from your system, and reports to the shared barcode system that there is a potential issue with this barcode. |
| Please scan the issue barcode | Product Manager | Notification message, to scan the barcode to report an issue. | |
| Report Received | Product Manager | Confirmation that scanned barcode with an issue has been reported. |