This functionality is only available to customers using the Electronic Prescription Service in England and Wales.
We have put together some frequently asked questions users have raised whilst using picklists, barcode scanner and user access in ScriptCheck, with the solutions to help you.
Picklist scenarios
How do I know I need to split a pack for a picklist?
In the ScriptCheck scanning app settings, in the Process section, you can configure split packs to be verified (the default).
- When the picklist is printed, the pack(s) that are required to be split are shown separately under the Splits section on the picklist.
- When scanning a pack that is required to be split for a picklist, a confirmation split pack message is displayed.
What happens if a different brand is scanned to the dispensed product choice?
When the pack is scanned, a message is displayed on screen that the product is not required for this picklist. Therefore, when a branded medication is prescribed, that specified brand will be the dispensed product choice and used in the picklist. It cannot be swapped for a different brand.
I have edited script during the picklist process, what happens now?
The clinical check for this patient is removed for all their queued scripts and a warning message is displayed on screen, ‘One or more clinical checks are missing for this patient, please complete in ProScript Connect to continue’.
The pharmacist is required to re-do the clinical check for all queued scripts for this patient in ProScript Connect, before a member of the pharmacy team can scan the script into a new picklist and continue.
An item has had to be dispensed locally during the picklist process, what happens now?
When you return to the scanning app, after dispensing an item locally, the dispensed item is now greyed out in the picklist. All other items for all other patients on that picklist are not affected.
Barcode scanner issues
If I get an error message regarding the barcode scanner, what can I do?
- If a no known scanner message is displayed, re-set up your scanner, then restart the scanning app. If the issue persists, contact the helpdesk.
- If the scanner is unable to connect to the app message is displayed, re-try the connection to the application. If the issue persists, contact the helpdesk.
- If the scanner will be unavailable until you switch out and back into the application message is displayed, means that the scanner is not auto-reconnecting. Check the scanner’s settings – Auto-restart is On.
If your barcode scanner is not working, or the connection to the scanning app is down, can we continue to dispense?
Yes, you can revert to local dispensing from the ScriptCheck Manager screen.
User access issues
Scanning application users are created by the Administrator Access Users at your pharmacy.
ScriptCheck scanning app settings
If I get an error message regarding users, what can I do?
If any of the following messages are displayed in the scanning application, review your user access level in the scanning app to ensure all users have the appropriate access.
- ‘Please select a user to continue’: simply login to the scanning application to proceed.
- ‘Verification requires Accredited user role’: the verification access required to continue with this action requires a user with either Accredited or Administrator Access.
- ‘Picklist reset requires Supervisor access roles’, the current user doesn’t have sufficient access to continue and requires a user with either Accredited or Administrator Access.
KB5002827